Most orders will ship out within 1-3 days if the order is placed during regular business hours (Monday-Friday). Orders placed during the weekend will normally ship on the following business day. Large events such as: Collection Releases or Holiday Sales can significantly increase our teams processing times. For the most accurate and up to date information about your order, please refer to the estimates provided on the top of our FAQ or on your order confirmation email.

You can expect to receive an email with fresh tracking as soon as our team creates your shipping label and queues it up for fulfillment! If you haven’t received a shipping confirmation email after a few business days, please email our customer service team at Support@mokitastudios.com or fill out the “Contact Us” form on our website for assistance! 

It is extremely common for the carrier to accidentally deliver mail to neighboring addresses, just by one or two houses in most cases. We recommend checking around your home and with your neighbors, if you are unable to locate it – you will want to contact your local carrier over the phone with tracking number in hand to investigate the lost shipment. If the parcel is around, they will be able to easily find it. If your search is unsuccessful, please email our customer service team at Support@mokitastudios.com or fill out the “Contact Us” form on our website for further assistance!

Sterling Silver is a softer metal, which allows us to achieve a much higher level of detail within our Jewelry designs. Because it’s a softer metal, it can tarnish over time when exposed to elements such as Salt, Sulfur, or Chlorine. However, it can always be cleaned to restore its original luster. Stainless Steel boasts a higher hardness than sterling silver, therefore it is more resistant to any damage from natural wear. Stainless Steel is also rust-resistant, corrosion-resistant, and tarnish-free.

Yes they are!

You can clean your jewelry with regular household items! We recommend following our Hard Jewelry cleaning guide:

Items Needed: Boiling Water, Bowl, Baking Soda, Aluminum Foil, Soft Cloth

Instructions: Layer a bowl with aluminum foil, then add boiling water along with some baking soda. Once the baking soda has been added, place your jewelry into the bowl mixture and let it sit for 3-5 minutes. Once 3-5 minutes have passed, remove your jewelry and rinse under cool water, then dry each piece with a soft cloth.

Please contact our customer service team at: Support@mokitastudios.com or through the “Contact Us” form on our website to receive assistance. We would be happy to arrange an exchange, replacement, or store credit if necessary!